Field-service voice logging

Your crew talks.
The job log writes itself.

Techs record or call in from the truck. FieldLog transcribes every job in real time, turns it into an AI summary — work done, parts, follow-ups — and puts it on the dispatch board the moment they finish.

Start free trial Hear a job closed →

▲ 14-day trial · no card · works on any phone

tech · mobile call-in · job #1042 rec 0:38
“Replaced the capacitor on the condenser, customer said it’s been making noise for about two weeks. Used one 45/5 dual-run cap. Need to come back and check the contactor — it’s getting pitted. About an hour and a half on site.”
AI →
HVAC — condenser · 14 Oak St ✓ logged 0:02 ago
Work performed
Replaced condenser capacitor (noise complaint, ~2 weeks)
Parts used
1 × 45/5 dual-run capacitor
Follow-up
Return visit — contactor pitted, schedule replacement
Time on site
1h 30m
The work happens in the field. The record of it gets reconstructed hours later, from memory, in a truck at 6pm.

FieldLog captures the job while it’s happening — the tech narrates, it transcribes and summarizes, and dispatch sees parts used, time on site, and follow-ups in real time. No end-of-day paperwork, and no calling a tech to ask what happened on the Tuesday job.

Core capabilities
Live-bandwidth audio
Crystal-clear logs even in basements or service corridors with limited connectivity — buffers locally and uploads when signal returns.
ERP integration
Syncs directly with ServiceTitan, Housecall Pro, and custom internal systems without manual data entry.
Natural language AI
Understands complex technical jargon, trade-specific part names, and customer account details without training.
Parts identification
Automatically flags part numbers mentioned by techs and deducts from live inventory levels in real time.
Automatic invoicing
FieldLog produces an AI-based estimate of scope of work and labor time for admin review and approval.
Offline queue
Stores recordings locally and uploads summaries automatically once connection returns — no missed jobs.

Enterprise scale

Custom deployments for crews of 50+. We provide tailored LLM training for your specific industry terminology and full on-boarding for your dispatch team.

Contact for pricing

The Naptown ecosystem

Dispatch Dispatch Intelligent routing and job assignment powered by real-time field data. Foyer Foyer AI voice receptionist that qualifies leads and books your calendar. TellWell TellWell AI-guided testimonial and exit interview collector.